860-324-7462 | Middletown, CT
Our return policy allows you to inspect and return for any reason any item purchased as long as you follow the return policy criteria as stated below. Please return any unsatisfactory item in unused condition within 30 days. All returns must be shipped back to us insured postpaid. Include all parts, instructions and original packaging.
We cannot accept returns that have been used, or if the retail sales packaging has been opened.
We will credit or refund you the cost of the item if it is returned in the condition you received it in... new, unused, original packaging intact ( i.e. shrink wrapped kits unopened, operating items unused, train sets race sets etc. never assembled or operated. ) so we can resell it as new to someone who wants it. Do not return model or building kits that you have opened or any item that you have used. Electronic parts are not returnable. Train repair parts are subject to a 20% restocking fee.
